Help centre

1. 1Open the sign-in page and enter your email.
2. 2Tap Send me the sign-in link and open the email: the link is valid for 15 minutes.
3. 3If you use the app installed on your phone, enter the 6-digit code from the same email instead.

If you see Continue with Google, you can also sign in with the Google account that uses the same email. The email does not arrive? Check your spam and, after a minute, ask for another one.

1. 1Open Create an account: you also find it under the sign-in form.
2. 2Enter your email and tap Send me the sign-in link, or use Continue with Google.
3. 3Open the link and follow the three screens: you connect the property with its listing's link, check the details and confirm.

Then we read the reviews and write the first drafts. With an account you already have, the same page creates another business. If sign-up is by invitation, the page takes you to Request access: we write to you.

The trial lasts 14 days, has the Premium plan's features and 10 drafts, and asks for no card. At the end the account moves to the Free plan, with no charge: if you want a paid plan, you pick it, whenever you like. Even before signing up you can try it free on your Google reviews: paste your listing's link and we send you the replies to the three that matter most.

Free is free forever; Standard, Premium and Business add properties, platforms, replies a month and more capable AI models. They are paid monthly or yearly (2 months free), VAT included, and you change them whenever you like. What each includes is on the Pricing page.

Payments go through Link, Stripe's payment service, which sells the service as reseller: it collects the payment, calculates VAT and sends you an invoice or receipt for every payment. The owner changes the card and finds the invoices in Settings, Plan, with Manage payment and invoices. If a payment fails, it is retried over the following days: just update the card.

1. 1Open Settings, Plan and tap Cancel plan.
2. 2The plan stays active until the end of the period already paid, then moves to Free.
3. 3Until then the cancellation can be undone from the same page.

There is no visible sign in the published reply. A public check tells whether a text comes from Stellar Reviews, never from which property. Many properties say so openly: it is your choice.

Database and servers in Europe (Frankfurt). The AI (Anthropic) and the emails go through providers with GDPR safeguards: the full list is in Sub-processors, among the legal documents.